Shipping and return policies for Monielle

Shipping Info
All items are shipped via US Postal Service, UPS, or FedEx.

Shipping times on items and the “ship date” are determined by the nature of the product. Most items will be complete and ready for shipment (ship date) in approximately 3-5 business days. During the holidays, production timelines are extended to 4-6 business days. Items generally arrive at their desired location within 3-5 business days of ship date. In the unlikely event of a delay, we will inform you by e-mail or phone. *If you are ordering in bulk, your items may ship in multiple boxes. Shipping destinations: United States. International: Worldwide
Return Policy
If your order has been broken, torn, or damaged in any way, please contact us within 3 days of receiving your item and we will do our absolute best to make you happy.

Upon approval of your claim, your replacement item should arrive within 7 business days.

If a product is deemed defective, a complete inspection of products returned will take place to determine the authentication of a request. If an item is approved for replacement, the original sales order receipt/number must accompany the item being returned. Items that are replaced will be identical to the original order and have the same design unless necessary to change.

We will warrant manufacturer defects for items returned for replacement or repair within 7 days of product delivery date. Items that are defective may only be replaced with the same product and design.